Refund policy

We want you to be sure about your order before you pay for it, so every order is checked at your door.

Check your parcel at delivery

When your parcel arrives, open it in front of the delivery rider before you pay.
Check that it is the item you ordered, in the right model or colour, and that nothing is broken or missing.

If something is wrong

If the item is damaged, wrong or missing anything, don't accept the parcel. You pay nothing. Then message us on WhatsApp at 0300 0636632 with your order number so we can sort it out.

After you accept the parcel

Once you have checked and accepted a parcel, we can't take returns or exchanges. Please take a moment to check everything at the door.

Orders paid in advance

If you paid for your order before delivery and refuse the parcel because the item is damaged, wrong or incomplete, we will refund the full amount you paid.